Refund policy

Return & Refund Policy

Thank you for choosing ussamsung.shop. We are committed to providing premium products and an exceptional ownership experience. If you are not completely satisfied with your purchase, our streamlined return process is designed to assist you.

1. 30-Day Return Window
You have 30 calendar days from the date of delivery to request a return for any eligible item.

2. Product Condition Requirements
To qualify for a full refund, returned items must meet the following criteria:
- The product must be completely unused, unaltered, and in its original condition.
- The item must be enclosed in its original, undamaged manufacturer packaging.
- All original accessories, manuals, and promotional inserts must be included.
- A valid order number or proof of purchase must be provided.

3. Inspection and Refund Processing
- Upon arrival at our fulfillment center, your return will undergo a professional inspection within 2-4 business days.
- Once approved, your refund will be issued immediately back to your original method of payment.
- The time required for the credit to reflect in your account depends strictly on your financial institution's processing policies.

4. Return Shipping Logistics
- Return shipping costs are the sole responsibility of the customer, unless the item arrived defective, damaged, or incorrect due to our error.
- Original shipping charges paid at checkout are strictly non-refundable.

5. Non-Returnable Items
For health, safety, and operational reasons, clear-out items, gift cards, customized modifications, and personal/intimate goods are ineligible for return or exchange.

6. Contact Support
For return authorizations and logistics guidance, please contact our support team:
- Email: mesterkondvilkar@gmail.com
- Web: ussamsung.shop